Custom Apparel Final Payment

WOMEN’S SIZING

In order to return an item for a full refund (excl. Shipping charges) the item must be:

• Unused with all tags and packaging
• Unwashed and in the same condition as it was received.
• Returned to us within 30 days of order

To begin your free return (US only) please contact apparel@maunaendurance.com with your Order Number and the items you will be returning. In order to improve our products, any reason for return or feedback is more than welcome. Once your return complies with the above it will be evaluated and the conditions of each item will be reviewed. Upon approval of the return, our billing team will begin the refund. All international shipping charges will be borne by the customer in returns. You should see the payment reflected on your original payment method within 5 to 7 business days depending on your financial institution. 

Our company reserves the right to evaluate and deny all returns and refunds if products are found to be worn or if its commercial value has been reduced because of actions taken by the customer. 

Items purchased at event expos do not qualify for return.

WITHIN THE CONTINENTAL US: Upon ordering, the processing time from our storage facility is approximately 2 business days. At times of additional business volume (such as holidays), there might be a 1 day delay on top of our normal timelines. Charges for your shipping are determined by the destination/order delivery address and weight. Orders above $150 will be shipped free of charge. The default shipping is standard ground service and you might receive this package by USPS or UPS. After an order is delivered, our company will not be responsible for stolen, lost, or abandoned packages. 

We reserve the right to change shipping charges as per market pricing.

SHIPPING OUTSIDE OF THE US: International shipping is also available for our customers. International orders have different shipping times and depending on your location could take up to 4 weeks. International orders have a flat shipping rate of $29.99. Additional import liabilities imposed by local governments are covered by the customer and outside of our control.  We are not responsible for any international returns and any duties/taxes associated with such. Any returns that are associated with denial from customers to pay duty charges will not be accepted. Since we cannot advise you on your local customs responsibilities please check with your local authorities before ordering.

We reserve the right to change shipping charges as per market pricing.

We believe that comfort is one of the most important aspects of performance when it comes to apparel. In order to return an item for an exchange (excl. Shipping charges) the item must be:

• Unused with all tags and packaging
• Unwashed and in the same condition as it was received.
• Returned to us within 30 days of order

To begin your free exchange (US only) please contact apparel@maunaendurance.com with your Order Number and the items you will be exchanging in and exchanging for as well as the sizes needed. In order to improve our products, any reason for return or feedback is more than welcome. Once your exchange items comply with the above they will be evaluated and the conditions are reviewed. Upon approval of the returned items, our shipping team will ship out your exchange items. All international shipping charges will be borne by the customer in returns.

Our company reserves the right to evaluate and deny the exchange of products that are found to be worn or if their commercial value has been reduced because of actions taken by the customer. Any exchange required due to defective or faulty items must be communicated to apparel@maunaendurance and we will assist you in complying with your exchange. In case of defective products, the shipping costs of the new products will be on us.